The Schneider Electric Services Bronze Support Package provides you with quality support from experts specially trained on the Schneider Electric automation products employed throughout your enterprise. Gone are the days of waiting "on hold" only to be directed to a person who is unfamiliar with your products. Bronze support ensures that your call will be directed to an engineer with knowledge of your installed products. This package offers one year of free software upgrades, within your current software platform, access to our private website and phone support.

Enrollment in our Bronze package delivers priority support to you in your product area. You can expect a response within 2 hours of your call to Schneider Electric Services. We guarantee it. With this package you can reach us Monday through Friday from 8 a.m. to 8 p.m. U.S. Eastern Time.

Schneider Electrics Services provide you with global access through a private client website that can be customized to fit your needs. Simply enter your user name and password, then choose the "my page" option. This allows you to customize your screen and view case histories and their resolutions that you, your company, or your site have submitted. You can also track the progress of more recent cases, and view up-to-the-minute industry news, manuals and documents about your Schneider products. This unique solution is not available anywhere else!

Alternative Support Packages

Our service packages are designed to fit your business model. Please inquire about our other support packages, which provide additional coverage and flexibility. At Schneider, we believe that access to information should be within your reach at all times, not just from 9 to 5.