Along with our commitment to continue introducing groundbreaking automation technology year after year is our commitment to service products that we developed long ago. Being pioneers of the automation industry for over 30 years means our products are built to last. Many customers continue to use PLCs that are three decades old. For these customers, we offer Legacy Product Support.

Our Legacy Product Support service gives you access to engineers with decades of experience and the tools needed to answer your questions accurately and efficiently by phone or Internet. Like all Schneider Electric Service offers, flexibility is what this offer is based upon. Legacy support can be purchased on a contract or per incident basis. A one year contract covers unlimited support calls on all legacy products at your site, or if you prefer, you can pay per case as you require support on your Schneider legacy products.

Legacy Bronze Support

This package offers one year of unlimited support calls on all Schneider legacy products at your site. You can expect a response within 2 hours of your call to Schneider Electric Services. We guarantee it. With this package you can reach us Monday through Friday from 8 a.m. to 8 p.m. U.S. Eastern Time.

This package is an upgrade from our Legacy Bronze package. Legacy Silver is a package offering you support at all hours of the day, Monday through Friday. In addition, we guarantee that you call will be answered within 30 minutes of its placement from 8 a.m. to 8 p.m. After 8 p.m., we guarantee that you will get a response in one hour or less.

Legacy Gold Support

The Gold package provides you with support 24 hours per day, 7 days per week. Our guarantee is that you will have access immediately to an engineer from 8 a.m. to 8 p.m., and can be ensured of a 15-minute response time after 8 p.m.

All Legacy Support contracts provide you with global access through a private client website that can be customized to fit your needs. Simply enter your user name and password to view case histories and their resolutions that you, your company or site has submitted. You can also track the progress of more recent cases. View up-to-the-minute industry news, manuals and documents about your Schneider products, a unique solution that is not available anywhere else!

Legacy Products Covered

• Modicon PLC & I/O 084, 184, 384, 484, 584, 684, 884, 984, Micro
• Telemecanique PLC and I/O TSX 47/67/87/107 TSX17
• SquareD Symax PLC and I/O
• AEG, A Series PLC and I/O
• HMI, Panelmate, Modvue, CCX
• Motion 3220, 410, 3240

If your product is not listed, please contact us and we can develop a solution to meet your needs.