Priority Support Services
Services - Support

When the unexpected occurs, it’s critical to have instant access to information and support. Having this readily available assistance can save you time and money.  Schneider Electric Services offers various levels of support packages.

If you want to know more about our packages, call 1-888-266-8705 or email us at customer.services@modicon.com 
with your name, company name, address, city & state,  and the software you use.

Web Services Phone Support Software Updates Current Products Legacy Products
Bronze Private Account 24x7 Operations Monday to Friday 12x5
2 h response time 8:00am - 8:00pm EST
Subscribed Software
Download & CD
Yes  
Silver Private Account 24x7 Operations Monday to Friday 24x5
30mn response time 8:00am to 8:00pm EST
1h response time 8:00pm - 8:00am EST
Subscribed Software
Download & CD
DOC E
Yes  
Gold Private Account 24x7 Operations 7 days a week 24x7
Immediate response 8:00am - 8:00pm EST
15 mn response time 8:00pm - 8:00am EST
Subscribed Software
Download & CD
DOC E
Yes  
Bronze Legacy Private Account 24x7 Operations Monday to Friday 12x5
2 h response time 8:00am to 8:00pm EST
    Yes
Silver Legacy Private Account 24x7 Operations Monday to Friday 24x5
30mn response time 8:00am - 8:00pm EST
1h response time 8:00pm to 8:00am EST
    Yes
Gold Legacy Private Account 24x7 Operations 7 days a week 24x7
Immediate response 8:00am - 8:00pm EST
15 mn response time 8:00pm - 8:00am EST
    Yes
PLATINUM Private Account 24x7 Operations Data Storage Monday to Friday
8:00am - 5:00pm EST
Dedicated  Account Liaison
Pager Access
  Yes Yes
Enter a Support Question
To contact Schneider Automation Technical Support. We will E-mail the answers to your questions with-in one business day.