|
Web
Services
|
Phone
Support |
Software
Updates |
Current
Products |
Legacy Products
|
| Bronze |
Private
Account 24x7 Operations |
Monday
to Friday 12x5
2 h response time 8:00am - 8:00pm EST |
Subscribed
Software
Download & CD |
Yes |
|
| Silver |
Private
Account 24x7 Operations |
Monday
to Friday 24x5
30mn response time 8:00am to 8:00pm EST
1h response time 8:00pm - 8:00am EST |
Subscribed
Software
Download & CD
DOC E |
Yes |
|
| Gold |
Private
Account 24x7 Operations |
7
days a week 24x7
Immediate response 8:00am - 8:00pm EST
15 mn response time 8:00pm - 8:00am EST |
Subscribed
Software
Download & CD
DOC E |
Yes |
|
| Bronze
Legacy |
Private
Account 24x7 Operations |
Monday
to Friday 12x5
2 h response time 8:00am to 8:00pm EST |
|
|
Yes
|
| Silver
Legacy |
Private
Account 24x7 Operations |
Monday
to Friday 24x5
30mn response time 8:00am - 8:00pm EST
1h response time 8:00pm to 8:00am EST |
|
|
Yes
|
| Gold
Legacy |
Private
Account 24x7 Operations |
7
days a week 24x7
Immediate response 8:00am - 8:00pm EST
15 mn response time 8:00pm - 8:00am EST |
|
|
Yes
|
| PLATINUM |
Private
Account 24x7 Operations Data Storage |
Monday
to Friday
8:00am - 5:00pm EST
Dedicated Account Liaison
Pager Access |
|
Yes |
Yes
|